International Retrieval Activation
Source	Description	Step 1	Step 2	Step 3	Step 4
Parent / Patient	Direct request from family or parent.	Identify treating doctor, hospital, Insurance status	Ask parents to notify travel insurance company / other payor (eg. employer).	Request authorisation from insurance underwriter in writing (fax)	Activate retrieval response as appropriate. This may start in parallel with earlier steps.
Referring Doctor	Direct referral from treating physician.	Obtain full clinical details as per domestic retrieval (teletriage).	Ascertain Insurance status / Identify payor	Proceed as clinically indicated.
Destination hospital	Indirect clinical referral. Notification of acceptance/bed availability. May have only limited information	Consider call to referring physician for further information.	Obtain full clinical details as per domestic retrieval (teletriage).	Contact referring doctor and proceed as clinically indicated.
Adult Retrieval Service	Cross referral from Adult Retrieval Service.	Identify 'ownership' of case. ie. Insurer,	Request authorisation from insurance underwriter in writing (fax)	Proceed as clinically indicated.
Assistance Company	Request for medical retrieval, quotation for clinical service or seeking advice.	Establish who is to coordinate clinical and operational aspects. Request verbal and written (faxed) tasking.	Proceed as clinically indicated.
Airline or charter operator	Seeking advice. Notification of tasking of an aircraft to transport patient. Now seeking medical input.	Identify patient, referring doctor and Assistance Company.	Contact referring doctor and/or Assistance Company.
Home Last updated: 19th August 1999