NETSThe NETS Line

The NETS Line is a 24 hour clinical hotline provided for hospitals and physicians to reach the NETS Clinical Coordination Centre.

Voice response technology is used to speed up access to the services offered by NETS. Since Clinical Coordinators deal with emergency calls as a priority over other calls, this system permits callers to be connected directly to a particular hospital for advice or transfers not requiring retrieval without waiting for the Clinical Coordinator to answer. It also allows requests for semi-elective cases to be left on voice mail.

 

All options can be reached through the hotline number and are shown diagrammatically on a map.

 

 

Primary number

Backup number

Hot Line

+61 1300 36 2500

05 005 NETS (6387)

 

Press 1 = Retrieval of newborn, infant or child

Press 2 = Obstetric problem for advice/transfer

Press 3 = Adult retrieval

Press 4 = Elective NETS retrieval

Press 9 = NETS Office

...... or, wait for assistance

This '05' backup number is for use in case of a major fault affecting the incoming lines, a failure of the Telstra intelligent network or a disaster affecting the building. It should be used if the 1300 number fails or is not accessible from your location.

 

 

 

EMail line

consult AT nets.org.au

Fax Line

+61 1300 36 2498

 

 

 

 

Calls are answered by a NETS nurse or doctor. Details are recorded on log sheets.

All calls are automatically recorded on tape to allow coordinators instant play back of calls to verify details. Recordings also provide a formal record of information given and clinical recommendations made.

Written information supplementing calls to the NETS Line can be emailed and/or faxed. A telephone call is required to notify NETS that this information is being sent.

For callers outside Australia, use your local international dialling access code followed by 61, the country code for Australia.

All other calls or correspondence to NETS should be made to the NETS office.

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