Hot Line +61 1300 36 2500

Press the key on your handset:

1 Discuss retrieval of newborn, infant or child

2 Obstetric problem (advice/trannsfer)

3 Adult retrieval (connects to AMOC)

4 Elective transfer/retrieval

9 Administration (office)

.... of wait for assistance

Voice response technology is used to speed up access to the services offered by NETS. Since Clinical Coordinators deal with emergency calls as a priority over other calls, this system permits callers to be connected directly to a particular hospital for advice or transfers not requiring retrieval without waiting for the Clinical Coordinator to answer. It also allows requests for semi-elective cases to be left on voice mail.

All options can be reached through the hotline number and are shown diagrammatically on a map. Calls are answered by a NETS nurse patched through to a senior doctor. Details are recorded on log sheets and the voice recording is stored to allow coordinators instant play back of calls to verify details. Recordings also provide a formal record of information given and clinical recommendations made.

EMail Line: help AT nets.org.au

Written information supplementing calls to the NETS Line can be emailed and/or faxed. A telephone call is required to notify NETS that this information is being sent.

The NETS transfer form can be faxed - for elective transfer requests.

Fax Line +61 1300 36 2498

For callers outside Australia, use your local international dialling access code followed by 61, the country code for Australia.

All other calls or correspondence to NETS should be made to the NETS office.