The cameras work on or off Base via PC or laptop. Neither VPN or Remote
Desktop is required. Some have an 'on/off' switch labelled 'Privacy'
and all are being fitted with this switch. Until switched on, a view of
a 'privacy message' is shown, The switch allows control of the camera
to view other parts of the room.
There is no 'monitor' showing what is being viewed. The connection
times out after 1 hour; camera after 3 hours Note that new cameras
are being added every week or so, replacing all cameras over coming
months. There will be some hospitals with more cameras installed than
previously. Please remember to log off after use.
Quick Guide. NETS clinicians can log in using their Staff Link
credentials. Referral clinicians have equivalent access, once added to
the system by eHealth. All users known to have access to Panasonic
cameras have that indicated in the record in CRS Teams.
Sony cameras need switching on locally. NETS cannot do that. A red
light goes on when activated. To confirm, ask the question 'Can you see
a picture on the monitor screen' to confirm the camera is on and
Alternative access to Sony cameras (if primary method of access not
These cameras require the clinical coordinator to make a connection to
the NETS consultant and team members using Jabber.
For others, a message like this comes up:
Ask the Clinical Coordinator to push the connection to you, and answer
the 'call' with Jabber. You need to be logged in to Jabber to receive.
Should you experience any difficulties accessing any
cameras please notify eHealth NSW providing as much information
as possible via 1300 679 727 (07:00
to 17:30 for an immediate response with on call staff outside those
hours). For any situations where a camera wasn't available/installed
when you needed one (including wrong bed, patient already in the
'camera bed' or similar, please email Faults &
VideoConf@health.nsw.gov.au and consider lodging an
IMS+. This is the best way to advocate for an always improving
Abbreviations used to indicate the location of Panasonic
ED = Emergency Department
COU = Close Observation Unit. An area for acute care when you don't
have/aren't approved for an ICU
CW = Children's Ward
HDU = High Dependency Unit
HS = ? (TBA)
ICU = Intensive Care Unit (adult)
Mat = Maternity (may mean obstetric area, combined
obstetric/neonatal or neonatal area)
Maternity = Maternity sometimes spelt out.
Nursery = Nursery
Paed = Children's Ward
SCN = Special Care Unit
UCC = ? (TBA)
VFL = Vision for Life (Variety term for cameras donated by that